Frequently Asked Questions
Vuvaa is an online platform for making and receiving payments for merchants. This platform will serve as bridge between various merchants and consumer of goods and services.
It is specifically built for making instant payments and collections for merchants which will address the issues that usually come up in processing payments and receiving collections from many payers through any bank. It has also been designed and developed to address the issue of CBN (Central Bank of Nigeria) cashless society policy.
No, Vuvaa is a lifestyle application that enables you enjoy special features ranging from transactional, social, health and other services.
You can get your account in 60 seconds. Download the Vuvaa app from Google Playstore (for Android) and sign up using your full name and email address.
Having a Vuvaa account requires nothing, other than your name, email address and a phone number.
You can also sign up as a Vuvaa merchant by going to www.vuvaa.com, click the Become a Merchant button.Once approved; you can begin setup of your goods and services on the platform. For easy electricity vending and banking services, you can download the Vuvaa Energy app or the Vuvaa agent app on play store.
Once you sign up as a user on the app, your personal wallet is created which can be funded by transfer from any Nigerian bank, internet banking or with a debit card.
Click on ‘Add Money’ on your Vuvaa dashboard and choose any of the options displayed.
You can equally fund your account when you receive payments from other Vuvaa users via transfer to your wallet.
Once your wallet is funded, you can pay for services such as airtime top up, paytv, salaries, funds transfer, etc.
To sign up on Vuvaa is free. Also, Vuvaa to Vuvaa transactions are free. However, transactions cost on Vuvaa such as bank transfer charges are as low as N10 irrespective of the amount.
You can reach our 24/7 support team by tapping the contact us button to chat with us).
You can also send an email to [email protected] or call...
Yes, you can have multiple accounts. However, you will need a separate email address and phone number.
No, each Vuvaa account must have dedicated email address and phone number
No. Vuvaa will not request for your BVN in signing up
No. However, funding your account allows you to enjoy multiple value added services and bonuses on the app.
No. Although amounts above one million (N1,000,000) naira requires KYC (Know your Customer) Details.
Yes, your funds are safe as we ensure all accounts; transactions are of high-security encryption in line with best practices.
For now, No. The currency for transaction on Vuvaa is the Naira.
You can send money to anyone via the Vuvaa to bank transfer, or Vuvaa to Vuvaa wallet for an existing user.
Yes, this allows us set up your account properly for better user experience one the app.
Yes, your unique user number will automatically be sent to you at sign up
No, Vuvaa works with any Nigerian bank of your choice.
Push updates from play store is to ensure optimal performance of your app.
Setting up your security questions guarantees that only you can have access to your account.
Your bonus wallet is the sum total of bonuses and promo accrue to you from your transactions and can only be used to do more transactions on the app. I.e, bonus funds cannot be transferred to another account.
A bulk transfer on the app allows you to send money to as many beneficiaries and you want, either as instant transfer or saved beneficiaries.