We are guided by our terms and conditions

Terms and Conditions

Terms and Conditions

Welcome to our website and welcome to the future of Payment. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy governs our relationship with you in relation to this website. It’s ok if you would like to make an adjustment or have a proper understanding, please shoot us a mail on [email protected]

Terms

The term 'Vuvaa.com' or 'us' or 'we' refers to the Website Operators or Owners. The term 'you' refers to the user or viewer of our website.

Eligibility

By using the Services or the Site, You represent that you are at least 13 years of age and have not been previously suspended or removed from the Services. You represent that you have the right, authority, and capacity to enter into this Agreement and to abide by all of the terms and conditions of this Agreement. You shall not impersonate any person or entity, or falsely state or otherwise misrepresent identity, age or affiliation with any person or entity.

Modification of Terms and Conditions of Service

Vuvaa.com may at any time modify the terms and conditions to enhance delivery of service. Vuvaa.com reserves the right to amend, discontinue and/or terminate and/or limit and/or disable and/or cancel any Service provided by Vuvaa.com or any part thereof at its sole discretion and without notice by posting an updated version on our Website, it becomes effective as soon as it is posted, You will be notified if there is a reviewed charge. We recommend that you regularly review the Terms as your continued usage of the site after any amendment constitutes that you accept these terms and you are therefore bound by it

Account Registration

In order to use this service, you must register an account with Vuvaa.com. Our account registration process will ask you for information including your name and other personal information. You must truthfully provide accurate and complete information in response to our questions. Please ensure that you keep the information that you provide up-to-date

Password Protection

Please understand that your Password is to be used to login and consequently carry out transactions on Vuvaa.com. You accordinglyundertake to be absolutely responsible for safeguarding your Password and keeping it confidential at all times. You shall be responsible for any fraud, loss and/or liability to Vuvaa.com or third party arising from the usage of your Password by a third party and other unauthorized access. Accordingly, Vuvaa.com shall not be responsible for any fraud that arises from usage of your Password.

If you enter a wrong password three (3) times consecutively, it will be assumed that it is an unauthorized login attempt and your account will be locked. To reset your account, contact Vuvaa.com Customer Support either by telephone or in writing at support.vuvaa.com; +234 812 722 8167; +234 704 337 1760.

In the event that your account is locked, you will provide personal information that will be used to reset a locked account or reset your password if you have forgotten it. Please ensure that the security questions and answers you provide are easy for you to remember and yet difficult for someone to guess.

What We Own

This website contains materials and services ,Including those belonging to out affiliates, subsidiaries, employees, agents, licensors or other commercial partners but not limited to, the design, layout, look, appearance graphics, digital products on the website, software , documentation, audio, video, messages , images and other materials, whether publicly posted or privately transmitted as well as all derivative works thereof (collectively, referred to as the "Materials"), are owned by us or other parties that have licensed their material or provided services to us, and maybe legally privileged.

Unauthorized use of this website may give rise to a claim for damages.Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Who we are? A Payment Services Platform

We are a mobile payments services provider, we offer this service to you by creating, and providing our services to you via the Internet and mobile. Our services allow you to transact with anyone or billers listed on our platform at any time or anywhere.

Limitation of Liability

TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT SHALL Vuvaa.com BE LIABLE FOR ANY DIRECT, SPECIAL, PUNITIVE, INDIRECT OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, BUSINESS OR GOODWILL, ON ANY THEORY OF LIABILITY, WHETHER ARISING UNDER TORT (INCLUDING NEGLIGENCE), CONTRACT OR OTHERWISE, WHETHER OR NOT Vuvaa.com HAS BEEN ADVISED OR IS AWARE OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF Vuvaa.com, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY, ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE SITE OR RELATED TO THESE TERMS EXCEED ANY COMPENSATION YOU PAY, IF ANY, TO Vuvaa.com FOR ACCESS TO OR USE OF THE SITE.

Indemnity

By using the site you will indemnify Vuvva.com, its independent contractors, service providers and consultants, and their respective directors, officers, employees and agents, from and against any claims, damages, costs, liabilities and expenses arising out of or related to (a) any actual or alleged breach by you of these Terms or any other Vuvaa.com agreement, policy or guideline; (b) any actual or alleged violation of applicable law, rules, or regulations of any jurisdiction or of any payment card association, network or company; (c) your wrongful or improper use of the Site; (d) any Submission submitted by you; or (e) your violation of the rights of any third party.

Service Charges and Validity

You agree to pay the Service Charges prescribed by Vuvaa.com in the form and manner prescribed for such payment. At any time Vuvaa.com may at its discretion, change, amend, increase, or reduce the Service Charges without prior information or consent to the Customer.

Values in your Wallet or online bank transaction platform that is utilized towards making payments for any Transaction shall be automatically debited from you.

Values in your Wallet or online bank transaction platform that is utilized towards making payments for any Transaction shall be automatically debited from you.

Vuvaa.com reserves the right to levy charges/ charge commission upon any amounts loaded upon your Wallet or any amounts spent.

PLEASE NOTE: This charge is on the total amount being deducted and not on the amount being transferred Wallet.ng reserves the right to set off any balance in your Wallet in order to recover funds for transactions processed as per your request.

Merchant Account

A merchant Account is operated or run by a business or corporate organisation. It is recommended for organizations that primarily sell goods, services or accept donations, even if your business is not incorporated. By opening up a business account, you certify to us that you are using it primarily for a business or commercial purpose and also consent to Wallet.ng submitting your personal and business information to a reporting agency whenever we reasonably believe there may be an increased level of risk associated with your business account

A merchant account must choose a reasonably descriptive user name that clearly identifies its your Business Name. This name will appear on the payer’s account statement. If a transaction dispute results from your failure to use a reasonably descriptive user name, you agree to indemnify Vuvaa.com for any costs incurred from such dispute.

Identification and Verification

Vuvaa.com may request additional information from you at any time. We may also require a government issued identification such as a passport or driver’s license, or a business license such as a certificate of Incorporation Vuvaa.com may also ask for permission to inspect your business location. If you refuse any of these requests, your account may be terminated. We reserve the right to suspend or terminate an account of any user who provides inaccurate, untrue, or incomplete information required under this Agreement.

Service Delivery Policy

All services on Vuvaa.com are classified into two (2)

  1. Direct Consumable Service: These are services that are delivered to you immediately successful payment is made. These include airtime, bill payments (Energy Vending, Pay TV). With the measures that we have put in place, we do not expect any failure in the delivery of these services. However, in case of prolonged delays in delivery, kindly contact our Customer Care for support and we will investigate the transaction(s) and contact you within twenty-four (24) hours.
  2. Extended Services: These are services that are provided by our various merchants on Vuvaa.com who have been screened and investigated to make sure that they are credible and do not support in any way whatsoever fraudulent activities or dubious businesses. Vuvaa.com is strictly a payment site and we assume that you would have been aware of the service you are being offered and asked to pay for. However, we have an agreement with our merchants to ensure that all services they offer are delivered within the time specified to the individual customers. In case of prolonged delays in service delivery, please do not hesitate to contact our Customer Care.

Refund and Returns

All successful transactions for account recharge on Vuvaa.com are non-refundable. However, Vuvaa.com gives you the opportunity to transfer the money to your bank account or any account of your choice.

Cancellation

At any point during the transaction before successful completion, you have the liberty to cancel the transaction. However, once you confirm the transaction and you get a success report, the transaction cannot be reversed.

Force Majeure

If the usage of this site or any obligation under it is prevented, restricted or interfered with by reason of circumstance beyond the reasonable control of Vuvva.com, Please understand that we will be excused from performance to the extent of the prevention, restriction, or interference, but Vuvaa.com shall use its best endeavours to avoid or remove the causes of non-performance and shall continue performance with utmost dispatch whenever such causes are removed or diminished.

Waiver

The liability for the usage of the website shall not be impaired or discharged by reason of any time or grace or other indulgence being granted by a party or any forbearance by a party to insist upon its strict rights hereunder. No right under this contract shall be deemed to have been waived except in writing signed by the parties hereto and waiver of any particular right in a particular instance shall not constitute or be deemed a waiver of any other right.

Law and Jurisdiction

Disputes arising from the usage of Vuvaa.com will be subject to the jurisdiction of the courts of the Federal Republic of Nigeria.

Queries or Complaints?

If you have questions, suggestions or concerns about our collection, use, or disclosure of your personal information or about our product or service please shoot us an email at [email protected] or write to us at Vuvaa, Attn: Vuvaa Privacy Unit, Access Solutions Limited, House 4 Adamu Shuaibu Crescent, Off 69 Road, Gwarinpa Estate, Abuja, FCT, we will be excited to help you.