We respect the privacy of our online visitors and registered users ("Users") and as such we will take reasonable steps to protect your information.
To gain full access to our website and services, you must register for a Vuvaa account. When you register for an account, we collect Personal Information which you voluntarily provide to us.
Personal Information is any information that can be used to identify or contact you, (e.g. email address, password, name, telephone number, mobile phone number, and business name). It may also include anonymous information that is linked to you specifically such as your IP Address.
We may collect additional Personal Information about you from third parties and other identification/verification services such as your financial Institution, payment processor and verification services. With your consent, we may also collect additional Personal Information in other ways including emails, surveys, and other forms of communication. Once you begin using our services through your Vuvaa account, we will keep records of your transactions and collect information of your other activities related to our services. We will not share or disclose your Personal Information with a third party without your consent.
We do not collect your Personal Information when you visit the site. However, to monitor and improve our site and services, we may collect non-personally-identifiable information. Such information will not be shared or disclosed to third parties except as a necessary part of providing our website and services and may be used to create targeted advertisements to you.
When you test our services using the “Demo” part of our website, we collect both non-personally identifiable information and personally identifiable information. Information we collect include your IP address, information about your computer, and other standard web log information to monitor the test transactions. We also collect and store your email address and card information you provide to conduct the test transactions.
In compliance with the Payment Card Industry Data Security Standard (PCI DSS Requirements”), we implement access control measures, security protocols and standards including the use of encryption and firewall technologies to ensure your card information is safe and secure in our servers, additionally, we implement periodical security updates to ensure that our security infrastructures are in compliance with reasonable industry standards. We will not share and disclose your card information.
Vuvaa is committed to managing your Personal Information in line with global industry best practices. We protect your Personal Information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration, we also use industry-standard Transport Layer Security (TSL) encryption technology to safeguard your Personal Information. Other security safeguards include but are not limited to data encryption, firewalls, and physical access controls to our building and files and only granting access to Personal Information to only employees who require it to fulfil their job responsibilities.
To enable us render our services to you on our website, we may share your information with trusted third parties, such third parties include financial institutions, payment processors verification services, as well as any third parties that you have directly authorized to receive your Personal Information. Your Personal Information may be stored in locations outside the direct control of Vuvaa, for instance, on servers or databases co-located with hosting providers.
We may disclose your Personal Information in compliance with applicable law or a legal obligation to which we are bound.
We will retain your information for as long as your account is active or as needed to provide you with our services, comply with our legal and statutory obligations or verify your information with a financial institution. .
Vuvaa is statutory obligated to retain the data you provide us with in order to process transactions, ensure settlements, make refunds, identify fraud and to be in compliance with laws and regulatory guidelines applicable to us, our banking providers and card processors.