We respect the privacy of our visitors and registered users and as such, we will take reasonable steps to protect your information.
Via support menu, we collect the following information so we can answer your questions or take action
We may collect additional Personal Information about you from third parties and other identification, verification services such as your financial Institution, payment processors and verification services. With your consent, we may also collect additional Personal Information in other ways including emails, surveys, and other forms of communication.
Once you begin using our services through your Vuvaa account, we will keep records of your transactions and collect information of your other activities related to our services. We will not share or disclose your Personal Information with a third party without your consent.
In order for us to provide you with our Products and/or Services and to operate in an efficient and effective manner by providing you with the best service possible, we need to collect relevant personal information from you. (Stated in 2.1 above).
To enable us render our services to you on our platforms, we may share your information with trusted third parties, such third parties include financial institutions, payment processors verification services, as well as any third parties that you have directly authorized to receive your Personal Information. Your Personal Information may be stored in locations outside the direct control of Vuvaa, for instance, on servers or databases co-located with hosting providers.
We may disclose your Personal Information in compliance with applicable law or a legal obligation to which we are bound.
Please note that third-parties you buy from or contract with have their own privacy policies, Vuvaa is not responsible for their actions, including their information protection practices.
Vuvaa is committed to managing your Personal Information in line with global industry best practices. We protect your Personal Information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration, we also use industry-standard Transport Layer Security (TSL) encryption technology to safeguard your Personal Information. Other security safeguards include but are not limited to data encryption, firewalls, and physical access controls to our building and files and only granting access to Personal Information to only employees who require it to fulfil their job responsibilities.
In order to ease user’s experience on our platforms, we will request your permission to:
We will retain your information for as long as your account is active or as needed to provide you with our services, comply with our legal and statutory obligations or verify your information with a financial institution.
Vuvaa is statutorily obligated to retain the data you provide us with, in order to process transactions, ensure settlements, make refunds, identify fraud and to be in compliance with laws and regulatory guidelines applicable to us, our banking providers, payment processors and other third parties.
Therefore, even after closing your Vuvaa account, we will retain certain data to comply with these obligations.
We store and process your personal data only as long as it is necessary to perform our obligations under the agreement with you or as long as the law requires us to store it.
Your Vuvaa account can be shut down upon request, however certain data will be retained as stated in 4.0.
Vuvaa is extremely committed to respecting and protecting your information. If you have any worries, reservations or complaints, kindly contact us via