Your privacy matters to us

Our Privacy Policy

Our Privacy Policy

This Privacy Policy defines your privacy rights in relation to Vuvaa ("we", "us" or "our") collection, use, storage, sharing and protection of your personal information. It applies to our website and all related sites, applications, services and tools irrespective of how you access or use them. This Privacy Policy will help you understand how we use your information and what we do with it.

We respect the privacy of our online visitors and registered users ("Users") and as such we will take reasonable steps to protect your information.

Age Restriction

Our website and services are not created for, nor do we knowingly collect information from people under the age of 18. If as a parent or guardian, you realize that your child or ward has provided us with any information without your consent, please contact us through details on this Privacy Policy.

Personal Information

To gain full access to our website and services, you must register for a Vuvaa account. When you register for an account, we collect Personal Information which you voluntarily provide to us.

Personal Information is any information that can be used to identify or contact you, (e.g. email address, password, name, telephone number, mobile phone number, and business name). It may also include anonymous information that is linked to you specifically such as your IP Address.

Your Personal Information may be used to:
  1. Provide you with the required services and improve Vuvaa’s operations.
  2. Respond to questions or requests and address inappropriate use of our site.
  3. Prevent, detect and manage risk against fraud and illegal activities.
  4. Produce personalized advertisements, emails and service updates.
  5. Authenticate information provided to third parties.
  6. Update our database, improve content and site layout.
  7. Update our database, improve content and site layout.

We may collect additional Personal Information about you from third parties and other identification/verification services such as your financial Institution, payment processor and verification services. With your consent, we may also collect additional Personal Information in other ways including emails, surveys, and other forms of communication. Once you begin using our services through your Vuvaa account, we will keep records of your transactions and collect information of your other activities related to our services. We will not share or disclose your Personal Information with a third party without your consent.

Information that we collect from website visitors

We do not collect your Personal Information when you visit the site. However, to monitor and improve our site and services, we may collect non-personally-identifiable information. Such information will not be shared or disclosed to third parties except as a necessary part of providing our website and services and may be used to create targeted advertisements to you.

Information that we collect from test users

When you test our services using the “Demo” part of our website, we collect both non-personally identifiable information and personally identifiable information. Information we collect include your IP address, information about your computer, and other standard web log information to monitor the test transactions. We also collect and store your email address and card information you provide to conduct the test transactions.

In compliance with the Payment Card Industry Data Security Standard (PCI DSS Requirements”), we implement access control measures, security protocols and standards including the use of encryption and firewall technologies to ensure your card information is safe and secure in our servers, additionally, we implement periodical security updates to ensure that our security infrastructures are in compliance with reasonable industry standards. We will not share and disclose your card information.

Cookies

We use cookies to identify you as a User, make your user experience easier, customize our services, content and advertising; help you ensure that your account security is not compromised, mitigate risk and prevent fraud; and to promote trust and safety on our website. Cookies allow our servers to remember your account log-in information when you visit our website, IP addresses, date and time of visits, monitor web traffic and prevent fraudulent activities. If your browser or browser add-on permits, you have the choice to disable cookies on our site, however this may limit your ability to use our site.

How we protect your Information

Vuvaa is committed to managing your Personal Information in line with global industry best practices. We protect your Personal Information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration, we also use industry-standard Transport Layer Security (TSL) encryption technology to safeguard your Personal Information. Other security safeguards include but are not limited to data encryption, firewalls, and physical access controls to our building and files and only granting access to Personal Information to only employees who require it to fulfil their job responsibilities.

How we share the Personal Information you provide

To enable us render our services to you on our website, we may share your information with trusted third parties, such third parties include financial institutions, payment processors verification services, as well as any third parties that you have directly authorized to receive your Personal Information. Your Personal Information may be stored in locations outside the direct control of Vuvaa, for instance, on servers or databases co-located with hosting providers.

We may disclose your Personal Information in compliance with applicable law or a legal obligation to which we are bound.

Please note that third-parties you buy from or contract with have their own privacy policies, and although Vuvaa Merchant Terms of Use does not allow the other transacting party to use this information for anything other than as authorized by you, Vuvaa is not responsible for their actions, including their information protection practices.

The use of your information by such third party will be subject to their applicable privacy policy, which you should carefully review.

The Data that we Retain

We will retain your information for as long as your account is active or as needed to provide you with our services, comply with our legal and statutory obligations or verify your information with a financial institution. .

Vuvaa is statutory obligated to retain the data you provide us with in order to process transactions, ensure settlements, make refunds, identify fraud and to be in compliance with laws and regulatory guidelines applicable to us, our banking providers and card processors.